Refund Policy
This policy explains when you can get your money back for a YouAndWorld Pro subscription, how to ask for a refund, and how cancellations and renewals are handled. It applies to every purchase made through our payment provider.
1. What this policy covers
This policy covers the YouAndWorld Pro subscription, which is a recurring digital subscription delivered automatically through your YouAndWorld account. We do not sell physical goods, consultations or professional services, so there is nothing to return by post — a refund simply means we return the money you paid.
2. Who takes your payment
Payments for YouAndWorld Pro are processed by Lemon Squeezy, which acts as the merchant of record for the sale. Lemon Squeezy may appear as the merchant name on your card or bank statement. Refunds are issued through Lemon Squeezy back to the original payment method — we cannot send a refund to a different card or account.
3. 14-day refund window
If you are not satisfied with YouAndWorld Pro, you may request a full refund within 14 days of your first payment. You do not need to give a reason. We will cancel the subscription at the same time so that no further payments are taken.
4. Renewal charges
Your subscription renews automatically until you cancel it. If a renewal payment is taken and you had not used your Pro access during that new billing period, contact us within 14 days of the charge and we will refund that renewal in full. If you have already used Pro features during the new period, we may offer a partial refund at our discretion.
The simplest way to avoid an unwanted renewal charge is to cancel before your renewal date. Cancelling keeps your access until the end of the period you have already paid for.
6. How to request a refund
Send us a refund request and we will confirm it by email. Please include the email address used for the purchase and the approximate date of the charge so we can find the order quickly.
- Email us at the address shown at the bottom of this page, or use the contact form on the site.
- Include the email address you used at checkout and the date of the payment.
- Tell us whether you want the subscription cancelled as well as refunded.
- We reply to every request within 2 business days.
5. Cancellation is not the same as a refund
Cancelling your subscription stops all future charges but does not by itself return money that has already been taken. You keep full Pro access until the end of the billing period you paid for. If you want money back as well as a cancellation, please request a refund using the steps below.
7. How long a refund takes
Once a refund is approved, it is issued immediately on our side. Your bank or card issuer then decides how quickly the money appears in your account, which is usually 5 to 10 business days. Refund timing after that point is outside our control.
8. When we may decline a refund
We may decline a refund request where the 14-day window has passed and the subscription has been actively used, where there is evidence of abuse such as repeated subscribe-and-refund cycles, or where the account has been suspended for a breach of our Terms of Service. We will always explain our reasoning in writing.
9. Your statutory rights
If you are a consumer in the European Union, the United Kingdom or another region with a statutory right of withdrawal for digital content, that right applies in addition to this policy and is not reduced by it. Where local consumer law gives you stronger protection than the terms above, the local law applies.
10. Changes to this policy
We may update this policy from time to time. The version published on this page at the moment of your purchase is the one that applies to that purchase.
11. Contact
Questions about a payment, a cancellation or a refund? Get in touch and we will help.