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YouAndWorld

Refund Policy

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Current YouAndWorld Supporter memberships are purchased on Patreon. The sections below distinguish Patreon billing from the existing refund commitments for legacy YouAndWorld Pro purchases through Lemon Squeezy. Your purchase confirmation identifies the provider and terms that apply to your payment.

1. What this policy covers

Current YouAndWorld Supporter memberships are billed by Patreon. Manage cancellation in your Patreon account; access timing follows the billing arrangement displayed there. For refund questions, contact us with the purchase email and charge date. Any approved refund is processed through Patreon under its applicable rules. The 14-day commitments in sections 3–8 below apply specifically to legacy YouAndWorld Pro purchases through Lemon Squeezy. They do not create a separate Patreon refund guarantee.

2. Who takes your payment

Patreon processes current supporter membership payments. Existing YouAndWorld Pro purchases were processed by Lemon Squeezy as merchant of record. Use your receipt to identify the provider. Refunds for legacy Pro purchases are issued through Lemon Squeezy to the original payment method.

3. 14-day refund window — Legacy Lemon Squeezy purchases

For legacy YouAndWorld Pro purchases through Lemon Squeezy: If you are not satisfied with YouAndWorld Pro, you may request a full refund within 14 days of your first payment. You do not need to give a reason. We will cancel the subscription at the same time so that no further payments are taken.

4. Renewal charges — Legacy Lemon Squeezy purchases

For legacy YouAndWorld Pro purchases through Lemon Squeezy: Your subscription renews automatically until you cancel it. If a renewal payment is taken and you had not used your Pro access during that new billing period, contact us within 14 days of the charge and we will refund that renewal in full. If you have already used Pro features during the new period, we may offer a partial refund at our discretion.

The simplest way to avoid an unwanted renewal charge is to cancel before your renewal date. Cancelling keeps your access until the end of the period you have already paid for.

6. How to request a refund — Legacy Lemon Squeezy purchases

For a Patreon payment, include the purchase email and charge date so we can help identify the membership. For a legacy Lemon Squeezy purchase, follow the existing request steps below. Do not send card numbers or passwords.

  1. Email us at the address shown at the bottom of this page, or use the contact form on the site.
  2. Include the email address you used at checkout and the date of the payment.
  3. Tell us whether you want the subscription cancelled as well as refunded.
  4. We reply to every request within 2 business days.

5. Cancellation is not the same as a refund — Legacy Lemon Squeezy purchases

For legacy YouAndWorld Pro purchases through Lemon Squeezy: Cancelling your subscription stops all future charges but does not by itself return money that has already been taken. You keep full Pro access until the end of the billing period you paid for. If you want money back as well as a cancellation, please request a refund using the steps below.

7. How long a refund takes

For approved legacy Lemon Squeezy refunds, the existing processing commitment applies: we issue the refund immediately on our side, and bank/card posting usually takes 5–10 business days. For Patreon refunds, processing and posting follow Patreon and your payment provider; we do not promise a fixed completion time.

8. When we may decline a refund — Legacy Lemon Squeezy purchases

For legacy YouAndWorld Pro purchases through Lemon Squeezy: We may decline a refund request where the 14-day window has passed and the subscription has been actively used, where there is evidence of abuse such as repeated subscribe-and-refund cycles, or where the account has been suspended for a breach of our Terms of Service. We will always explain our reasoning in writing.

9. Your statutory rights

If you are a consumer in the European Union, the United Kingdom or another region with a statutory right of withdrawal for digital content, that right applies in addition to this policy and is not reduced by it. Where local consumer law gives you stronger protection than the terms above, the local law applies.

10. Changes to this policy

We may update this policy from time to time. The version published on this page at the moment of your purchase is the one that applies to that purchase.

11. Contact

Questions about a payment, a cancellation or a refund? Get in touch and we will help.

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