When a conversation becomes tense, you do not have to answer immediately.

When a conversation becomes tense, you do not have to answer immediately. A short pause can help you notice whether you want to solve the problem or simply have the last word. Listen to the end, then name the point you disagree with. You can say, “I see this differently,” without insulting the other person. A calm answer cannot guarantee agreement, but it can make room to discuss the issue without starting another argument. Sometimes your most useful response begins with a few seconds of silence.